We’re building the world’s first Creator Casino: a creator-powered gaming network where influencers launch Rooms, run drops/missions, and monetize Originals built on top of certified game engines—powered by an AI Host layer and programmable incentives designed for high-frequency sessions and measurable creator performance.
This role helps us scale creator-led distribution, room economics, and session-velocity gameplay—without compromising trust, compliance, or margin.
Role Overview
We’re hiring a Payment Specialist to keep money movement smooth and reliable—especially around crypto operations—while maintaining clean escalation handling and operational precision.
Core Tools & Systems (where this role operates)
Fireblocks at Jedi Level (custody operations context, transaction lifecycle visibility)
Intercom (payment-related escalations coordination)
Responsibilities
Support high-frequency, low-friction purchase flows consistent with session velocity gameplay
Ensure payout/deposit flows remain stable during creator-driven spikes and promotional bursts
Coordinate crypto operational workflows and exception handling.
Support wallet/balance operations in collaboration with platform teams.
Handle player-facing escalations and incident communications with CX.
Maintain operational checklists and readiness for peak traffic periods.
Required Skills & Experience
3+ years in payments ops / cashier ops / fintech ops, with crypto casino / crypto gaming experience.
Strong attention to detail, reconciliation mindset, and incident calm.
Comfortable operating crypto custody/transaction flows and handling exceptions.
Strong communication for incident updates and escalations.
Nice to Have
Experience in high-velocity micro-transaction environments (games, marketplaces, high-frequency consumer products)
Experience running reconciliation between custody activity and internal ledgers.
Experience managing payment incidents and coordinating vendor escalations.
Familiarity with fees, confirmations, and operational edge cases in crypto transfers.
Experience creating and maintaining ops runbooks.